Start a Real-time Tech or Graphic Design Consultancy
Lowdown
Founding Members: 2
Scale: Small-medium
Capital: ~$5,000
Hustle: Low
Break-even: 3 Months
Cash-flow positive: 1 Months
Risk: Medium
Ceiling: $5-10M
Geographics: Presence not required depending on niche
Business idea: High-tech services available the moment you log on.
Overview
How many times have you been thinking about an idea, only to be quickly stalled by a thought like “ugh, I’d have to find a [designer, coder, expert, etc.] to implement that.” Then the whole project is dead. Maybe it’s a Crystal report your manager wants done but it screws up your priorities you can never get any “real” work done. The problem with using outside consultants to do this work often seems like additional cost, but the truth is that getting outsiders to do small projects is in fact too cheap and difficult to spend time figuring out. Big retainers are just not realistic in these scenarios. Enter the real-time consultancy.
What if, when your manager needed a new TPS report, you could just direct him (or yourself) to the consultancy where, on demand, he could describe the report he needs in chat (or phone) and someone would be working on it immediately. Ongoing questions could be fed back to him and he could see work in progress and internal group communications. Because it’s a simple report, he is able to download the finished revised copy in an hour. This is something companies large and small will gladly pay $150/hr+ for, because there are simply no reasonable alternatives to get the job done. In fact, they save money this way.
The Job
The titled focus, “Tech Consulting” is way too broad. The first thing to do is decide on a niche that has a large potential market and can be effectively done in real-time. Highly professional entrepreneurs here will feel confident in being able to deliver very high quality on-demand even with complex projects. This ability is solid gold, and many companies large and small will pay whatever is asked to get it. On the other hand, if you are anything less than a serious expert with years of experience, common issues will sink you on day one. In this case you need to refocus your efforts to a domain that you can confidently deliver on. Here are some prime opportunities for this business:
- Web development – Ruby on Rails, LAMP, .NET, etc. If you can deliver db-driven web solutions immediately, even if not pretty, there are zillions of customers out there waiting to give you $150-250/hr.
- Graphic Design – Whether it is for interactive or print if you are a designer, there is a line out the door of small projects that will never ever be done if you don’t start this business. Every techie entrepreneur at some point needs some graphics done and gets terrified. Maybe he is an on-demand web developer and needs his project pretty for the client. Maybe this is a large company that just needs an ad graphic rearranged and doesn’t want to deal with their primary contractor. Maybe it’s a small company that can’t afford a big contract but won’t accept junk from most independent consultants.
- DB Admin – What small companies can afford a full-time DBA that knows what they’re doing? OK. Now how many need a DBA. Right. They could all use a few hours here and there. If most of their DBs die or need some sort of optimization, they have nowhere to go.
- Reporting – If you can make crystal reports, you can easily charge $100-200/hr for this. Most reports though, are needed immediately, so this is for you.
- UI Design – Make windows or web UIs (you don’t even need to be a graphic designer for this one). If you know what you’re doing and have some credentials, there are many UI challenged products out there that are looking for help.
The Market
The market is dependent on what you bring to the table. Because this is a new offering, market analysis is tedious and historically unreliable. We have attempted to estimate the market based on the little similar, existing demand out there: web based outsourcing. Here are numbers we were able to compile:
- ASP.NET/LAMP web development: Top 5 earners on guru.com registered $1MM in past year. Normal US-based consultant can expect to charge at least $80/hr for programming work.
- Windows developers are also bringing in at least $80/hr.
- Crystal Reports is the de-facto standard in database reporting, and custom reports must be made for most enterprise applications out there. The designer program itself has sold over 14 million copies.
- Graphic designers can normally expect to earn about $70/hr in major markets.
Of course this is a sad impersonation of this very cool business. The outsourcing sites require negotiation, are slow, and most importantly quality is questionable. The fact that you can start work immediately at least doubles what you can charge per-hour. Design for $70/hr should be charging $150/hr to work on-demand. If it needs to be done, it almost always needs to be done now.
Making it Happen
This business absolutely hinges on your firm building a solid reputation for always delivering top-shelf quality. Considering the focuses, of course the best option is one company that can do all of these things. Some uber-techies are super pro in all, in which case a single person could be booked solid while simultaneously developing a rock-solid reputation. However in most cases you’ll specialize and also bring on additional staff to ensure quality stays at the absolute maximum. We recommend starting in your focus and expanding as the business floods in. The biggest problem here is being able to handle the very big peaks that can come in up front. If it’s just you, how many projects can you juggle simultaneously?
Startup Plan
Start with one partner. Ideally this person complements your skills. If you are a programmer, get a designer. Otherwise, go for depth instead. You both rock at PHP? OK, you’re going to develop the premier LAMP firm on earth by delivering top notch apps on-demand. You just better know how you’re going to get design done when the project finishes and your client asks how they can make it pretty now. At the very least, have a great designer lined up that you can refer to. As you send them more business, hire them fulltime.
Step 1: Build the site
Setup a site that describes all this. Use a CMS like Joomla or CommunityServer (both are used by big companies). Buy an expensive template, and/or get a designer to make it look very modern and web 2.0. As all consultants know, this initial impression is everything, especially since you will be completely virtual. Get a ridiculously pro, sleek logo. You can always go web2 on it like us and just cheap out with a reflected text graphic. Don’t you wish there were an on-demand designer you could use for this? Wouldn’t you pay $150/hr to have it done now? Exactly.
Step 2: Figure out your comms
You’re going to need a live chat system to juggle multiple projects. You can’t effectively take inbound requests by phone for multiple people. There are a billion systems that are very good, but it really depends on what CMS you’re using. Liveperson has been around forever and is pretty good. You’re also going to need stuff to share documents and track to-dos, etc. Check out basecamp from 37signals. There are a few alternatives now, but this is still excellent for indies.
Step 3: Billing
You’re working real-time, you better get paid real-time. The meter starts after you present the rate, make a very rough estimate, and start working. This is not an old fashioned consultancy with paper invoices and 30 days payable. Get their credit card. Bill them automatically every 15 minutes to half hour. Use freshbooks to do the invoicing and CC charging. Build an app for this if needed.
Step 4: Get Work
Do all that normal web marketing stuff, but also get yourself into elance.com and guru.com and offer services there. The people shopping at those types of sites are going to be blown away by your offering. Eventually these sites will ban you because you’re going to steal their business. Be networky. Get cards. Do all that. Get blogged about. The adwords alone (like “crystal reports” “immediate” “on demand”) are going to swamp you.
The Numbers
You really want constant business coming in. When your workers are not on client projects they should be developing the very unique infrastructure. Basic numbers are like this:
Startup
- Web & logo design / template - $500
- Misc supplies (voip phone, biz cards, etc) - $500
Regular Costs
- Accounting system $50/mo
- Chat/meeting Communications $100/mo
- Hosting $20/mo
- Office services (phone, paper, etc) - $200
Revenue
- 2 workers, 30% capacity = 2 x 30% x 165 = 99hrs x $150 = $15k/mo
- Remaining capacity reinvested to infrastructure and marketing
Bottom Line Gross Profit $14k/mo
Conclusion
The big downside here is shared with traditional consulting firms: if you’re not working you’re not making money. This is not something you build and put in the store and sit back and collect money like with iPhone AppStore or real estate investing. That said, it is also like any business in that your intent should be to build it up to the point that other people do the work and you just hold stock. Geographics don’t matter because you don’t want to burden your clients (or yourself) with having to arrange in person meetings. Being able to start immediately allows you to do this from anywhere, and you don’t even need an office. Once you have several workers though, there is substantial incentive to have one for efficiency and training sake.
This is another one of those TrendGrinder concepts that can be started in just a couple of days by a couple of highly motivated people. The hours are NOT intense outside of regular start-up marketing, because although it is on-demand normal business hours can be kept. For a truly impressive offer, this can easily be scaled up to offer 24-hour work while you sleep products. This is where the Bangalore office comes in.


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